Frequently asked questions

We understand you may have questions about our support services. Here, we’ve answered some of the most common queries to help you learn more about how NMJ Support Services can support you or your loved ones.


Your questions answered

At NMJ Support Services, we pride ourselves on being dependable, caring, and flexible. We're here to provide tailored support to meet your individual needs. Find out more about what we offer below.

What are the most common questions people ask about your support services?

Do you provide personal care?

No, NMJ Support Services does not provide personal care. We are a non-CQC regulated service, which means we focus on companionship, daily living assistance, and promoting independence.

Our support includes help with everyday tasks, social engagement, appointments, and maintaining a safe and comfortable home environment.

If personal care is required, we are happy to guide you towards appropriate regulated providers while continuing to support you with non-personal care services.

What areas do you cover?

We provide our services across Wolverhampton and surrounding areas, including nearby parts of the West Midlands.

If you are unsure whether we cover your location, please get in touch and we will be happy to advise.

Are your staff DBS-checked?

Yes, all our staff are fully DBS-checked, carefully selected, and vetted to ensure the highest standards of safety and reliability.

We are committed to providing trustworthy, professional support, giving you complete confidence and peace of mind when inviting us into your home.

How quickly can support start?

We aim to respond to all enquiries within 24 hours and can often begin support within a few days, depending on your needs and availability.

We will always work with you to arrange support as quickly as possible, ensuring everything is in place to provide safe, reliable, and high-quality care from the start.

What type of support do you offer?

We specialise in non-CQC regulated home support services, focused on helping individuals live independently and comfortably in their own homes.

Our services include:

  • Companionship and social support
  • Assistance with daily living tasks
  • Support with appointments and community activities
  • Light household assistance and errands

We provide flexible, person-centred support tailored to each individual’s needs.

Who can use your services?

Our services are available to adults, elderly individuals, and families who need reliable and flexible support to live independently within their homes and communities.

Do you work with local authorities or organisations?

Yes, we actively work with local authorities, housing providers, and organisations to deliver reliable, non-CQC regulated support services.

At NMJ Support Services, we provide flexible, person-centred support tailored to individual needs, including companionship, daily living assistance, and community-based support. We are committed to delivering high-quality services that promote independence, dignity, and wellbeing.

We welcome opportunities for partnerships, referrals, and contracted work, and are happy to discuss how we can support your organisation and the individuals you serve.

How much do your services cost?

Our services are tailored to each individual’s needs, so pricing can vary depending on the level of support required, hours, and type of service.

As a guide, our support services typically start from £25 per hour, with flexible packages available for ongoing support.

We offer a free, no-obligation consultation to understand your needs and provide a clear, personalised quote.

Can support be flexible to suit my needs?

Absolutely. We offer flexible, person-centred support tailored to each individual’s needs and routines.

Our services are available seven days a week, with a range of support options designed to fit around your schedule. We work closely with you to create a plan that suits your lifestyle and provides the right level of support.

How do I get started?

Getting started is simple. Contact us by phone, email, or by completing our online form, and a member of our team will respond within 24 hours.

We’ll take the time to understand your needs, answer any questions, and discuss the best support options for you. From there, we’ll create a personalised plan tailored to your situation.

There is no obligation, and we aim to make the process smooth, friendly, and stress-free from the very beginning.

πŸ“ž 07867021719

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What important details do families or individuals often need to know before using your services?

Before using our services, families and individuals often want to understand the type of support we provide, how quickly support can start, and whether our staff are qualified and DBS-checked.

Before starting, families and individuals often want to understand the type of support we provide, how quickly services can begin, and whether our staff are qualified and DBS-checked.

At NMJ Support Services, we offer non-CQC regulated support focused on companionship, daily living assistance, and promoting independence. We do not provide personal care.

We support clients across Wolverhampton and surrounding areas and aim to respond to all enquiries within 24 hours. Our services are flexible, reliable, and tailored to each individual’s needs, ensuring a safe and person-centred approach.

We are committed to providing support you can trust, giving you confidence and peace of mind from the very beginning.

Are there any common worries or misunderstandings that you'd like to clear up for potential clients?

A common misunderstanding is that all support services provide personal care.
At NMJ Support Services, we are a non-CQC regulated service, which means we focus on companionship, daily living assistance, and promoting independence — we do not provide personal care.

Families may also have concerns about reliability, safety, and inviting someone into their home. We address this by ensuring all our staff are DBS-checked, carefully selected, and professionally trained to deliver compassionate, high-quality support.

We understand that choosing support is an important decision. That’s why we offer flexible, person-centred services, clear communication, and a no-obligation approach, giving you confidence and peace of mind from the very beginning.

ything we do.

We understand that choosing support is an important decision. That’s why we offer flexible, person-centred services, clear communication, and a no-obligation approach, giving you confidence and peace of mind from the very beginning.

Ready to experience dependable support?

 

We provide caring, flexible, and reliable support tailored to your needs.

Get in touch today to discuss your requirements and discover how NMJ Support Services can support you or your loved one with confidence and peace of mind.

βœ” No obligation
βœ” Friendly and confidential
βœ” Response within 24 hours

Your trusted partner in support, every step of the way.